MUNTHIU, M.-C.; RĂDULESCU, V. Approaches for conceptualizing customer satisfaction and perceived service quality. Annals of Spiru Haret University. Economic Series , [S. l.], v. 12, n. 1, p. 111–117, 2012. Disponível em: https://www.anale.spiruharet.ro/economics/article/view/1219. Acesso em: 29 apr. 2024.